Frequently Asked Questions
If you don’t see your question below, please do not hesitate to contact us at 877.788.8100 Monday through Friday from 8:00 am – 5:00 pm, Saturday from 8:00 am – 1:00 pm or email us at firstname.lastname@example.org at any time.
Rates on rental items are quoted on a “per event” basis. Extended rental rates are available by calling an event specialist.
Delivery and pick-up are available. This fee is based on or upon your ZIP code. Please call our event specialists for a round-trip delivery and pick-up fee for your area. Please see our Delivery Area Map for further information.
A credit card is required to be placed on file, and a 50% deposit is required to secure your reservation. The balance of the order is due seven (7) business days prior to delivery. Customers who are picking up their items from our warehouse location can pay the final balance upon pick-up and they must present a drivers license and a major credit card. For established event professionals we offer a house account option and a tax exempt form available on our Resource Forms Page. We accept the following forms of payment: cash, personal and business checks, Visa, MasterCard, American Express and Discover.
If the order is cancelled 30 days or more prior to the delivery date of your order, your deposit is fully refundable less any consulting, site survey, or CAD drawing fees as agreed to. For cancellations made within 30 days of your delivery date, the fee is equal to half the cost of the order or a minimum of $100.00, whichever is greater. Special orders are non-refundable.