Frequently Asked Questions
If you don’t see your question below, please do not hesitate to contact us at 877.788.8100 Monday through Friday from 8:00 am – 5:00 pm, Saturday from 8:00 am – 1:00 pm or email us at firstname.lastname@example.org at any time.
Office, Show Room, & Design Center
The Corporate Office is open Monday-Friday, 8:00 a.m. – 5:00 p.m. and Saturday 8:00 a.m. – 1:00 p.m. Our downtown, Pittsburgh, PA, showroom is open Monday-Friday, by appointment only. Our downtown, Cleveland, OH, showroom is open Monday-Friday, by appointment only.
Our showrooms are open year-round. To ensure personalized attention, we encourage you to make an appointment prior to your visit. Please call headquarters ar 877.788.8100 to schedule an appointment with one of our Event Specialists.
We provide an on-call technician 24 hours a day 7 days a week for emergency situations for our current customers. If you are a current customer and have an emergency after business hours and need to speak to someone immediately please call 412-579-6139 to reach All Occasions Party Rental’s after hours emergency line.
If you’re looking for a particular item and don’t see it on our website, ask our event specialists or make a suggestion at email@example.com or 877.788.8100. The item you’re looking for might already be under consideration; plus, we love getting new ideas from our customers!
If you have any questions, or need to speak with someone, please call 877.788.8100 to speak with an Event Specialist.
Rates on rental items are quoted on a “per event” basis. Extended rental rates are available by calling an event specialist.
Delivery and pick-up are available. This fee is based on or upon your ZIP code. Please call our event specialists for a round-trip delivery and pick-up fee for your area.
A credit card is required to be placed on file, and a 50% deposit is required to secure your reservation. The balance of the order is due seven (7) business days prior to delivery. Customers who are picking up their items from our warehouse location can pay the final balance upon pick-up and they must present a drivers license and a major credit card. For established event professionals we offer a house account option and a tax exempt form available on our Resource Forms Page. We accept the following forms of payment: cash, personal and business checks, Visa, MasterCard, American Express and Discover.
If the order is cancelled 30 days or more prior to the delivery date of your order, your deposit is fully refundable less any consulting, site survey, or CAD drawing fees as agreed to. For cancellations made within 30 days of your delivery date, the fee is equal to half the cost of the order or a minimum of $100.00, whichever is greater. Special orders are non-refundable.